Shipping policy
SHIPPING POLICY
Last updated: September 27, 2026
Thank you for shopping with NOVAXA HOUSE. We are committed to providing a smooth and reliable shopping experience.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your shipping information and, where available, a tracking number.
Please note that processing times may occasionally take longer during periods of high order volume, holidays, promotions, or circumstances beyond our control.
2. SHIPPING TIMES
Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.
Typical estimated delivery times are:
- United States: [INSERT ESTIMATED DELIVERY TIME]
- Canada: [INSERT ESTIMATED DELIVERY TIME]
- Europe: [INSERT ESTIMATED DELIVERY TIME]
- Other international destinations: [INSERT ESTIMATED DELIVERY TIME]
Delivery times are estimates only and are not guaranteed.
Once an order has been shipped, actual delivery times may vary depending on the carrier, customs procedures, destination, weather conditions, and other factors outside our control.
3. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, NOVAXA HOUSE may offer free shipping promotions or other shipping offers.
If free shipping is available for a particular order, the applicable offer will be displayed during checkout or through the relevant promotional terms.
4. ORDER TRACKING
When tracking is available, you will receive a tracking number by email after your order has been shipped.
Please allow some time for tracking information to become available after the package has been handed over to the shipping carrier.
You can use the tracking number provided to monitor the progress of your shipment.
5. DELIVERY DELAYS
While we do our best to ensure that your order arrives within the estimated delivery timeframe, NOVAXA HOUSE is not responsible for delays caused by circumstances beyond our reasonable control.
These circumstances may include:
- Shipping carrier delays
- Customs processing
- Severe weather
- Natural disasters
- Holidays or periods of high shipping volume
- Incorrect or incomplete shipping information
- Transportation disruptions
- Government restrictions
- Other unforeseen circumstances
If your order is delayed, we recommend checking the tracking information first. You may also contact us for assistance.
6. CUSTOMS, DUTIES, AND IMPORT TAXES
For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
NOVAXA HOUSE does not control customs fees and cannot guarantee the amount of any customs duties or taxes that may be charged.
Customers are responsible for complying with the import regulations applicable in their country or region.
7. INCORRECT SHIPPING ADDRESS
Please make sure that your shipping information is accurate and complete before placing your order.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at:
novaxaglobal@gmail.com
We will do our best to assist you, but we cannot guarantee that the shipping address can be changed after the order has been processed or shipped.
NOVAXA HOUSE is not responsible for orders delivered to an incorrect address provided by the customer.
8. LOST OR STOLEN PACKAGES
If the tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery carrier.
If you are still unable to locate the package, please contact us at:
novaxaglobal@gmail.com
We will do our best to assist you in communicating with the carrier.
However, NOVAXA HOUSE cannot guarantee replacement or reimbursement for packages that are confirmed by the carrier as delivered.
9. DAMAGED PACKAGES
Please inspect your package and products as soon as they are delivered.
If your order arrives damaged, defective, or with the wrong item, please contact us as soon as possible at:
novaxaglobal@gmail.com
Please include your order number and clear photographs or videos showing the condition of the package and product.
We will review the issue and determine the appropriate solution in accordance with our Return and Refund Policy.
10. SPLIT SHIPMENTS
Depending on product availability, fulfillment locations, or shipping arrangements, items from the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
11. SHIPPING RESTRICTIONS
Certain products may not be eligible for delivery to certain countries or regions due to carrier restrictions, customs regulations, or applicable laws.
If we are unable to ship an order to your destination, we will contact you using the information provided when placing your order.
12. CONTACT US
If you have any questions regarding shipping, delivery, or your order, please contact us:
NOVAXA HOUSE
Email: novaxaglobal@gmail.com
Website: [INSERT YOUR STORE URL]
We will do our best to assist you with your order and provide you with the most up-to-date information available.