Terms of service

OVERVIEW

Welcome to NOVAXA HOUSE! The terms “we,” “us,” and “our” refer to NOVAXA HOUSE. NOVAXA HOUSE operates this store and website, including all associated information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). NOVAXA HOUSE uses the Shopify platform, which allows us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence and give us your consent to allow your minor children to use the Services on devices that you own, purchase, or control.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to accurately display our products and services in our online stores. However, please note that product colors or appearance may differ from what is displayed on your screen depending on the type of device you use to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to what is displayed or rendered in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. NOVAXA HOUSE reserves the right to accept or reject your order for any reason, at our discretion. Your order is considered accepted only after written confirmation from NOVAXA HOUSE.

We must receive and process your payment before your order is confirmed. Please carefully review your order before submitting it, as NOVAXA HOUSE may not be able to accommodate cancellation requests once an order has been confirmed.

If we reject, modify, or cancel your order, we will attempt to contact you using the email address, billing address, and/or telephone number provided when placing the order.

Your purchases are subject to our return or exchange terms in accordance with our Refund Policy [[LINK]].

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

ARTICLE 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in your order confirmation email.

Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling fees, customs duties, or import fees.

Prices displayed in our online stores may differ from prices offered in physical stores or on other online platforms operated by third parties.

We may offer promotions on our Services from time to time that may affect pricing and may be governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that: (i) your credit card information is accurate, correct, and complete; (ii) you are authorized to use the card for the purchase; (iii) the charges incurred will be honored by your card issuer; and (iv) you will pay all charges at the prices displayed, including shipping and handling fees and all applicable taxes.

ARTICLE 5 – SHIPPING AND DELIVERY

We cannot be held responsible for shipping or delivery delays. All delivery times provided are estimates and are not guaranteed.

We are not responsible for delays caused by carriers, customs procedures, or any event beyond our control.

Once the products are handed over to the carrier, ownership and risk of loss transfer to you.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including, without limitation, all trademarks, service marks, text, displays, images, graphics, product reviews, videos, audio content, as well as their design, selection, and arrangement, are the exclusive property of NOVAXA HOUSE, its affiliates, or its licensors.

They are protected by United States and foreign patent, copyright, and intellectual property laws.

These Terms authorize you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent.

Except as expressly provided in these Terms, nothing shall be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property of NOVAXA HOUSE, Shopify, or any third party.

Unauthorized use of the Services may constitute a violation of federal, state, or other applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by NOVAXA HOUSE.

The names, logos, product and service names, designs, and slogans of NOVAXA HOUSE are trademarks of NOVAXA HOUSE, its affiliates, or its licensors. You may not use them without the prior written permission of NOVAXA HOUSE.

The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement by us.

We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party provider(s).

We may also introduce new features through the Services in the future, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including integrated third-party features.

We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damage related to your access to third-party websites or your purchase or use of products, services, resources, or content on such websites.

We encourage you to carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

ARTICLE 9 – SHOPIFY RELATIONSHIP

NOVAXA HOUSE is powered by Shopify, which allows us to provide the Services to you. However, any sale or purchase made through our Store is conducted directly with NOVAXA HOUSE.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and NOVAXA HOUSE, including any damage, injury, or loss resulting from products or services purchased.

You expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchase and transaction with NOVAXA HOUSE.

ARTICLE 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, available here.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information concerning your access to and use of the Services in order to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries different from the country in which you reside, in order to provide the Services to you.

Please see our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.

ARTICLE 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.

For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms.

We have no obligation to: (1) maintain the confidentiality of your Feedback; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obligated to, monitor, modify, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates the intellectual property rights of any party or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyrights, trademarks, privacy rights, publicity rights, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for your Feedback and its accuracy. We assume no responsibility and shall have no liability for Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions, including those relating to product descriptions, pricing, promotions, offers, shipping fees, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

ARTICLE 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You are strictly prohibited from accessing or using the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) in violation of any international, federal, provincial, state, or local regulation, rule, or law;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm any of our employees or any other person;

(e) to submit false or misleading information;

(f) to knowingly transmit, receive, upload, use, or reuse any content that does not comply with these Terms;

(g) to transmit or cause the transmission of any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or similar solicitations;

(h) to impersonate or attempt to impersonate any person or entity;

(i) to engage in any conduct that may restrict or inhibit another person's use or enjoyment of the Services, or which, in our judgment, may harm NOVAXA HOUSE, Shopify, users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(d) engage in spam, phishing, pharming, or pretexting through the Services;

(e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual means to access the Services;

(f) interfere with, circumvent, or disable security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 – AGENTS

14.1

This section (“Agent Terms”) applies if you use, authorize, activate, or cause an Agent to be deployed to access, use, or interact with the Services.

An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity and that may operate on a device owned or used by a person without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict accordance with the requirements set forth in Section 14.4 below.

In addition, no Agent may access, use, or interact with the Services if we have instructed that Agent to refrain from accessing, using, or interacting with any service.

14.3

We may restrict, including through technical measures, the ability of an Agent to access, use, and interact with the Services and the manner in which it does so.

14.4

Agents must:

(i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent string:

“Agent/[agent name]”

(ii) not conceal or disguise the fact that access, use, or interactions originate from an Agent, including by:

(a) imitating human behavior or interaction patterns; or

(b) bypassing or completing CAPTCHAs or measures designed to distinguish human use from automated use.